Pros
Vegan, delicious (mostly), good hourly staff. Management is also generally good. The bulk of the menu is scratch made. Typically the guests are super excited to eat there, so service can be friendly and fun. Cult like following.
Cons
Taken over by the board (venture capitalists) 12/2014. Since has become a clean up for future sale. Operations level managers are forced to drive labor down, production up and basically it is destroying what was once a great thing. The morale in every store is so low...turnover is crazy now. In the words of the new CEO, Craig Grimes, what needs to happen is for all of the "old managers to be replaced by new ones. We need people that don't know how it used to be and are instead focused on what it will become". Well, what it is becoming is fast food. With fast food comes higher turnover, a lesser experience for the guest and the diminishing of the product. We once had a shining star with a future. What we now have is a pit of negativity, mistrust and disappointed guests.