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Navy Federal Credit Union

Engaged employer

Worst Department of a Fortune 500 company - Senior Delinquency Control Specialist Navy Federal Credit Union Employee Review

3.0
6 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Has great health benefits and fair compensation, you even get to open an account with a credit union which I highly recommend! Good diversity within company as well!

Cons

The collections department is known to be the "trash can" of the company. The work culture and work/life balance is terrible. Very typical corporate ladder climb and incredibly misogynistic. Hiring process is not fair and is all on who you know which is how most places can be but it was blatant and obvious. Friends hiring friends into leadership positions who are completely unqualified. Again, I can only speak for the collections department, so you might be okay as long as you avoid this department!

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Navy Federal Credit Union Response
2y
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

This indeed is a great organization! People helping people is at the core of what this company stands for. No pushy salesman techniques, just genuine service. The pay was good, had multiple exceptional leaders and great benefits!

Cons

None that I could provide

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Navy Federal Credit Union Response
14h
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Our core values are around serving the military and their families

Cons

Our hybrid requirements have increased in terms of office presence. Executives keep talking about moments that matter, when really nowadays everyone is just doing it to check off a box. At this point, upper leadership doesn’t really care about actual employee work life balance. The sweet spot was 2 days so we can stay engaged, but still have flexibility. Now we are just like any other bank out there. It’s also impacting front line stuff who are member facing and impacting their ability to be there for the members. A lot of these team members are over worked and now don’t even want to do more overtime when asked because they spend more time commuting. That’s time taken from their families and from time they could actually work

4
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Navy Federal Credit Union Response
2w
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
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