Good Company - Client Services Coordinator New Century Health Employee Review

I had the privilege of serving in a leadership role at New Century Health, where I witnessed firsthand the exceptional dedication of the team to improving patient outcomes. The organization's focus on oncology and cardiology is unmatched, with highly skilled Oncologists, Cardiologists and all employees who have an amazing culture with a patient centric vision to go above and beyond to ensure patients receive life-saving treatments. The collaboration between the medical staff and providers is truly inspiring. New Century Health consistently supported providers in delivering evidence-based care, ensuring the most effective and innovative treatments are available to patients. Their commitment to quality, precision, and compassion creates an environment where patients and their families can feel confident in their care. As a former employee, I take great pride in having been part of a team that prioritizes excellence and genuinely cares about making a difference in people’s lives.

Cons of New Century Health Post-Merger with Evolent While my experience at New Century Health prior to the merger was overwhelmingly positive, the transition brought significant changes that impacted the organization’s operations and values: Loss of Patient-Centric Focus: The merger shifted priorities, with greater emphasis on operational models that sometimes felt more aligned with cost-cutting than the patient-first values New Century Health was previously known for. Leadership Challenges: The integration introduced new leadership structures that felt less cohesive and less transparent, leading to confusion and a lack of alignment within teams. Operational Complexity: Processes became increasingly disorganized post-merger, creating inefficiencies that impacted both provider support and employee morale. Diminished Organizational Culture: The strong, mission-driven culture that defined New Century Health prior to the merger seemed to erode, making it harder for employees to feel connected to the company's goals. Focus on Denial Management: The operational focus seemed to shift toward a denial-based model, which created tension with the patient-centric ethos that had previously been a hallmark of the organization.

Benefits and the culture are great.

Management lack servant leadership and initiatives.