Terrible Environment to Work In - Customer Service Representative (CSR) New York Life Employee Review

1.0
29 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Summer Fridays 1 day WFH

Cons

Terrible management and Service Leaders who don’t know how to lead. Pretty sure they only advanced because they stayed with the company for so long. Had to endure listening to sexist and racist comments from a colleague and when this was brought to my SL she was completely useless. Went to HR and then became a pariah. Only 7 sicks days per year which don’t automatically reset, so god forbid you have any health issues (you will be let go). Managmenent doesn’t care about you as a human being, won’t make arrangments for you in case you or your loved ones have health issues. This was my experience at the Melville GO.

avatar
New York Life Response
9mo
Thank you for your feedback. We take your concerns seriously and would like more information. Please contact our Ethics Hotline, which provides an anonymous way to report your concerns, at (888) 331-0619 or at https://secure.ethicspoint.com/domain/media/en/gui/23192/index.html.

Explore other reviews about New York Life

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great environment, helpful management and good mentorship

Cons

Hard to get recognition for merit

1
5.0
9 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Right out of college, I had an opportunity with the New York Life. Being young I felt that I was at a disadvantage but I worked hard, I was relentless, and ambitious. My first full year, I was able to make a six-figure income. It wasn't easy but is medical school easy? Is law school easy? The training and development at New York Life was unmatched. I knew nothing about the Insurance and Financial Services industry until I was given an opportunity at New York Life and the training was exceptional and has led me to the success I have today.

Cons

You have to work hard, be relentless, entrepreneurial, invest a lot of time and effort into the business and above all, expect a higher standard of living and strive towards that goal every single day.

251
avatar
New York Life Response
9y
Thanks for taking the time to share your feedback – we appreciate it. As you say, a successful career as an agent requires dedication and commitment. For many, including you, the professional rewards are worth it. But we do understand that starting out in this career is not always easy. That’s why we offer new agents continuous training and support, to give them the advantages they need to succeed.
See reviews by: Helpful|Rating|Date|All