Good and Steady for those who like it - Phone Agents NexusOp Employee Review

4.0
9 May 2016
Recommend
CEO approval
Business outlook

Pros

Goo, steady work. They are there for me every week, rain or shine. I get to work form home and I know I am gonna get calls and I am gonna be paid for them, every week. I talk on the phone, I get paid. That is what I do and what I like.

Cons

It's not an exciting or dramatic job. I think some people don;t feel comfortable with a job that doesn't let them hang out at a water cooler and talk about their weekends. That really isn't this job. I have been here more than a year and my supervisor has never asked about how my weekend was. I think some people insist on that But I have always got paid on time, because that is what I insist on!

Explore other reviews about NexusOp

2.0
6 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Flexible hours. Promoted after 2 weeks of good surveys. Paid weekly, usually 2 days early, by direct deposit.

Cons

Pay scale seems to change often. Just as I began to make more money they thought of new ways to take it back. Tier 1 (Retention): Per Talk Minute: $0.07. Subject to Talk Minute Caps Per customer "Positive" Retention survey answer: $65.00 Per customer "Would you recommend us?" survey result 8 or greater: $8.00 Per Rebill within 7 days of last call to CS being with you: $25.00 Cost to IC: Call Costs: $.20 per call Transfer to tech support: -$1.00 Customer calls back within 24 hours: -$2.00 Customer calls bank within 7 days: -$2.00 Per customer "negative" survey answer: -$20.00 Per customer "Would you recommend us?" survey result 5 or lower: -$12.00 Tier 2 (Escalations Supervisor): Per Talk Minute: $0.20. Talk Minute is defined below and subject to Talk Minute Caps Per customer "Positive" Retention survey answer: $25.00 Per "Would you recommend us?" survey result 8 or greater: $6.00 Cost to IC: Per customer "Would you recommend us?" survey result 5 or lower: -$10.00

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