Its OK - Account Manager Nolan Transportation Group Employee Review

Lack of Cohesion Across Teams: There’s no consistency in how the company operates. One office may tell you something completely different from another. Processes vary, expectations shift, and there's no unified structure—making it difficult to understand the correct order of operations or feel confident in your work. Limited Access to Resources: Tools that would make the job easier exist—but brokers aren’t granted access. For example, a version of salesforce used by support for shipment visibility is restricted for use by brokers, forcing brokers to rely on team leads or support staff for updates. With a disproportionate amount of brokers compared to support staff, response times lag and productivity suffers. Inadequate Training and Support: Training is surface-level at best. You’re left with unanswered questions that even your manager may not be able to address. Many managers deflect or give vague answers just to end the conversation. In a nuanced industry where many cases are situational, the lack of accessible and reliable guidance is frustrating and costly. Ongoing Layoffs and Job Insecurity: I've witnessed four rounds of layoffs in just 2.5 years. Out of my original training class of 20, I’m the only one left. There's a constant sense of instability—employees are in and out, and no one truly feels secure in their role. Feeling Undervalued: After 2.5 years, I received my first merit increase—and it was only 2%, despite being told 3% was standard. The year before, I was deemed ineligible because I had recently changed roles (with no raise). While brokers received $10K bonuses, the account management team and support/ops staff—the backbone of the company—received nothing. It’s clear the company prioritizes profits over people. Wearing Multiple Hats with Little Support: While there's a "support team" on paper, they're overwhelmed and stretched thin. Updates can take hours or even days. Team leads are spread across 10–20 brokers, which means even urgent requests for help often go unanswered. It’s not uncommon to manage your entire workload solo. No Incentive for Advancement: Some "promotions" or role changes don’t come with pay increases—and often result in being excluded from annual merit raises. The underlying message is: you're lucky to have a job, so don't expect more. It discourages ambition and penalizes growth. Subpar Benefits: The benefits are just okay. Vision only covers glasses every two years. Dental limits comprehensive exams to once every two years.