Risk appetite exists, but technology and leadership lag behind - ISV Business Development Representative North Employee Review

Thank you for sharing your candid feedback. We take all reviews seriously and appreciate you taking the time to provide your perspective regarding North's ISV division. To respond to your many issues properly we engaged Bill Lee, our Chief Revenue Officer, and his response is below: We understand your concerns about our technology. Our strategy is focused on providing a competitive advantage through specialized offerings rather than generalized platforms. Specifically, our ISV assets include a robust API Tech Stack and Embedded Checkout, and we utilize a strong partnership with Tilled to offer a cutting-edge Payfac-as-a-Service (PfaaS) solution. This model allows our partners to gain the control of a Payfac without the regulatory risk or capital investment. We are proud that this approach has enabled us to win deals from major competitors. Regarding product market fit and demand, our focus is highly targeted, not broad. We actively seek out vertical SaaS companies looking for a flexible, white-labelable Stripe alternative that offers better support and a higher tolerance for mid/high risk accounts. Our proactive outreach through LinkedIn, events, and cold emailing has been successful in generating new business. Concerning minimum commitments, this is a strategic component of our commercial framework. These commitments (able to be negotiated) are in place to ensure mutual investment and align our long-term goals with high-value partners. Finally, we are committed to cultivating a supportive and professional environment. We are actively focused on minimizing turnover and ensuring all team members have the resources and leadership necessary to succeed. Unfortunately, we have to depart with employees who are meeting bare minimum KPI requirements well past the ramp period. We wish you the best in your future endeavors and encourage you to reach out to our People Operations team at any time if you wish to discuss your experience further.