My time as a NH academic coach - Coach Norton House Academic & Intellectual Development Employee Review

Fellow coaches and tutors were friendly and took their work seriously.

1. Company lacks integrity. Management frequently requested staff to teach subjects they had no experience in (e.g. asked a science major to teach economics because they failed to hire a qualified tutor). At the same time they took payments for expensive prepaid annual packages and promised parents that lessons would be delivered by experienced staff. In reality a lot of the tutors were undergraduate or master students on part-time independent contractor basis who were not always free to give lessons, and would only be with this company for a short time. As employees, we were meant to hide this situation from parents (often successfully), but this didn’t sit well with me. 2. Some very harsh terms in the employment contracts regarding notice period, non-competitive clauses, and potential deductions to monthly salary (especially if you don’t have much experience in negotiating your employment offer). 3. No training provided to new freshly graduated employees. Expected to know everything including subjects I had never studied before at any level, and was left to fend for myself when I was requested to teach such subjects at a moment’s notice.

This could be a good learning experience if you are dilligent and can manage multiple responsibilities at the same time without any training or support.

Management is not professional and the company is always shortstaffed. Review your contract carefully before signing. The company is disorganised so this is not a stable workplace for you to build your career. Customer service is not executed well either so there is often conflict. Be aware and careful of what they promise you, the clients, and whether they promise you will deliver said results to the clients. Refer to the Jan 27, 2021 Review by Anonymous Employee for an accurate and more in depth review.