Not the absolute best job but not the worst either - MSW Case Manager Novant Health Employee Review

3.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule (can come in between 7:30-8:30) Overtime time and half pay Only work every 7 weekends Only work a few holidays, not all

Cons

Management always tells you to reach out if you need help but most of the time they are too busy to help you. The job can be highly stressful some days and case managers have to juggle a million different things at once. Some doctors can be rude

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Novant Health Response
3mo
Thank you for sharing your experience. We’re glad to hear that schedule flexibility and overtime options have been positive aspects of your role. We also appreciate your feedback about workload and support — insights like yours help inform how we continue strengthening leadership support and training. If you’re experiencing challenges, we encourage you to connect with your manager so they can better understand your concerns and explore ways to support you. Thank you for the important work you do for our patients and teams.

Explore other reviews about Novant Health

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment and plenty of room for growth

Cons

Salary increase could be more

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Novant Health Response
2mo
Thank you for sharing your experience. We’re glad to hear you enjoyed the work environment and found opportunities for growth during your time with us. We also appreciate your feedback on salary increases. We consistently review our compensation to remain competitive and support our team members, and insights like yours help inform those efforts. Thank you for the contributions you made while you were here and hope you'll make your way back to Novant Health.
3.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, benefits, time off, and they strive hard to make employees feel heard. Not afraid of change or doing something different. Definitely a lot of effort in turning feedback into action.

Cons

Corporate smothers the smaller offices. Way too big and everything is way too detailed to where nothing is easy to find or understand (policies change almost weekly). IT is outsourced and not helpful. Everything is cheap. Employees feel like pampered cattle. "Float" is only for bigger offices and isn't guaranteed. They will short staff you in a heart beat and tell you your burn out is "growing pains". Raises and bonuses are pathetic. Better compared to PHC, but when the CEO earns 6+ million every year and all we are given is $400 bonus and a 1% raise because we didn't reach impossible goals = not fair. 8-5 M-F is not ideal for healthcare. Bring back more Friday at noon hours.

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Novant Health Response
3mo
We appreciate you taking the time to share your perspective on communication, resources, and compensation. Feedback like yours helps inform ongoing conversations as we continue working to support teams across all locations. Thank you for the care and work you provide every day.
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