Be very careful if going into customer service - read this - Customer Service Advisor OFX Employee Review

1.0
4 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Spoke to some really nice customers during my time there Staff get on well with each other

Cons

I think other departments are probably ok but customer service is pretty toxic - understaffing, overworked and a non-exciting job For myself it was the promises of entering into a new market - however during my time there I saw just choas Working weekends which I did not know about before I started Lack of structure & organization It became obvious that there was no career progression. As somebody said to me "once in customer service it is very hard to get out"

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5.0
12 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people are great and the culture is very labour forward

Cons

Tech is lagging and OFX is in a competitive space

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