Management is utterly incompetent. It's beyond reprehensible just how distant they are. They've outsourced IT and now instead of blaming problems on the people who are supposedly those that perform out IT jobs, they hand out reprimands to those few of us in-house whenever the outsourced company makes a mistake. Management has no idea just how bad it is on the floor. They patients are resources to be harvested, and they don't show face when tasked with coming to the floor and asking how our lives are.