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Oncourse Home Solutions

Engaged employer

Glad to Be Back at Oncourse! - Customer Service Representative Oncourse Home Solutions Employee Review

5.0
22 May 2025
Recommend
CEO approval
Business outlook

Pros

Leadership Truly cares about the well being of employees at work and when things get hard personally Strong united coworkers When I was first hired after about five months, I had a personal family emergency that required me to leave the company. My direct manager and the HR team were extremely empathetic and helpful to me when I had to make this transition. When things improved personally, the company welcomed me back with open arms, and I have not looked back since. I could not be more grateful to my team and the company for supporting me through this time. I look forward to doing more great things personally professionally, and as a proud team member of this company.

Cons

Need supervisors in contact center to be more knowledgeable when giving advice on customer situations Need more sales training

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Oncourse Home Solutions Response
1y
Thank you so much for sharing your experience. We're truly honored to have you as part of our team and are grateful for your kind words about our leadership and culture. Supporting our employees—both professionally and personally—is at the heart of who we are, and we're glad we could be there for you during a challenging time.

Explore other reviews about Oncourse Home Solutions

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Success here is what you make of it and I have truly enjoyed the experience in growing with this amazing company. Open communication, positive atmosphere, diversity and inclusion, employee social groups, and other soft perks like the coffee/espresso machine are just the beginning of the pros.

Cons

The pay is on the low side of national average.

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Oncourse Home Solutions Response
6d
Thank you for sharing your experience; we’re so glad to hear how meaningful your growth journey has been. It’s great to see our focus on connection, inclusion, and employee experience coming through. We also appreciate your perspective on compensation. We take a total rewards approach, regularly reviewing pay, benefits, and overall offerings to support our employees, and feedback like this plays an important role in that work. Thank you again for your thoughtful feedback and for being part of our team.
5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The People: Honestly, the best part is the lack of drama. People here are accountable; they do what they say they’re going to do. It’s a collaborative environment where you can actually voice an opinion and not get shut down, which goes a long way. Growth is Real: It’s not just a carrot they dangle. If you’re reliable and good at what you do, there’s a clear path to move up. They seem to value keeping good people around rather than just hiring from the outside. The Vibe: It’s a high-standard environment, but it’s inclusive. You feel like you’re part of a professional team where everyone is pulling in the same direction.

Cons

Not for Coasting: You can’t hide here. If you aren't ready to pull your weight and meet high standards, you’ll feel the friction pretty quickly. Fast-Paced: It can be a bit of a whirlwind. If you need a rigid, 1995-style manual for every single task, the constant evolution might wear you out.

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Oncourse Home Solutions Response
1mo
Thank you for taking the time to share your experience. We’re proud to hear that the culture is showing up in a way that reflects accountability, collaboration, and real opportunity. We recognize that operating in a high-performing, fast-moving environment isn’t for everyone, and we’re intentional about maintaining that standard while continuing to evolve how we support our teams. Your feedback around communication and staying connected as we grow is especially important, and it’s something we’re actively focused on. We appreciate you being part of what’s driving the momentum forward and for sharing your perspective that helps us keep getting better.
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