Ok place - Help Desk Administrator One Inc Employee Review

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and people within the company.

Cons

Lower pay compared to other IT positions

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One Inc Response
1mo
We’ve heard this feedback from our employees and have taken meaningful steps to address it. Recently, we implemented tiered levels within our Help Desk team to provide clear pathways for growth and development. This structure allows team members to take on additional responsibilities and advance their careers. We also have promoted several Help Desk employees into new roles, and we’re committed to continuing to support the growth of our team members. The One Inc Team

Explore other reviews about One Inc

5.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Management has been beyond supportive in my time with the company. I feel heard and have seen my feedback be taken and used to make improvements for our team. They encourage a good work/life balance and constantly look for additional ways to support the employees.

Cons

I have been very blessed and do not have any cons to share from my time with One Inc.

1
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One Inc Response
2w
Thank you for sharing your positive experience with us! We're glad to hear that you feel supported and valued as part of the One Inc team. Your feedback reinforces our commitment to fostering a collaborative and balanced work environment. We're grateful to have you on our team!
1.0
6 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A few team members are supportive, though this is not consistent across the organization. Exposure to industry tools and workflows may be useful for those early in their careers. Some flexibility exists, but it varies significantly depending on team and management.

Cons

Leadership lacks clear direction and consistency, leading to frequent confusion and constantly shifting priorities. High turnover creates ongoing instability and increases the burden on remaining employees. Workloads are often unrealistic, with limited support and poor resource planning. There is a noticeable lack of proper tools and systems, making even routine tasks more difficult than necessary. Training and onboarding are minimal, leaving employees to figure things out on their own. Communication between teams is fragmented, resulting in inefficiencies and duplicated efforts. Feedback and performance management are inconsistent, making it difficult to grow or succeed.

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One Inc Response
3w
Thank you for your feedback. We take concerns about direction, workload, communication, and development seriously and are focused on improving employee experience and strengthening career pathways company-wide. We encourage you to reach out to your manager or HR team member so we can address your feedback and drive meaningful improvements.
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