A once great company now tying itself in knots - Anonymous employee Opentrons Employee Review

2.0
5 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Compensation was great. The cross communication between teams was spectacular and really felt like we all had one mission. A lot of very intelligent people work here and it used to have a great culture

Cons

Transparency has gone out the window recently. Lots of rounds of layoffs and then in place they hire people with big names who don’t really do much but stand around and direct other people to help someone in their place because they do not know what is going on half the time- they’re just there to grab their big check and bounce once their “structure change” doesn’t work out. Management is misguided and just shifts things around hoping it will work this time, but it just leads to more layoffs and more brain drain. The product is not good and it feels like the pre sales team and sales people almost misguide you into thinking the product can perform better than its able to. Communication around the newest product (OT Flex) was horrific and almost comedic- no cross communication about anything and they didn’t even know what features it would have on launch. Sales seemed to be the star team of the company and would constantly give themselves pats on the back and even held their own award ceremony where they congratulated themselves. Other than the sales pipeline, there is not much room for growth here and your team will likely be stepped on.

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Opentrons Response
2y
Thank you for taking the time to share your feedback. We truly appreciate all input, whether positive or negative, as it helps us improve and create a better working environment for everyone. We're sorry to hear about your less satisfactory experiences with us over time. We understand that every employee's experience is unique, and we regret that yours ultimately did not meet your expectations. Please know that while the organization has experienced various stages of growth and changes, we stand by the innovation and integrity on our product side and the incredible work done by all of our teams to bring these products to life. Your feedback is invaluable to us as we are committed to fostering an inclusive, supportive, and collaborative workplace culture where all employees feel valued and respected. Thank you again for bringing your concerns to our attention to help us with continuous improvement!

Explore other reviews about Opentrons

5.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Innovative, strong product, great culture

Cons

No many, as a startup there are growing pains, but the leadership team is thoughtful and makes good decisions

2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- The people. The long-time employees of the company were some of the best folks I've had the pleasure of working with. Dedicated to the mission, always willing to help, and generally smart, cool, and pleasant to be around. I also really did believe in the mission, but it's hard to accomplish it when you keep laying off/scaring away the people who can actually build the tech. - Pay and benefits were decent but raises barely cover inflation. Don't expect a promotion.

Cons

- Diversity slowly being sucked from the company leadership. The team used to be filled with all kinds of people with different backgrounds, perspectives, and experiences--and this was something that was valued. People were encouraged to take ownership over their work and share ideas, but now the culture encourages you to just keep your head down and get your work done, don't ruffle any feathers or you're next on the chopping block. - Badly mismanaged. Some folks are extremely competent while others make you wonder how they ever became upper-level management. This has caused a lot of the most empathetic and intelligent managers to leave, being backfilled by people who don't seem to know what they're doing. - Constant layoffs. There's very little sense of security and morale continues to dip without ever recovering. - Women and minorities are generally treated poorly. Micro-aggressions, quiet demotions, and being excluded/talked over/ignored is too common. - Burnout. You are expected to do a lot of work

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