This job might ruin you - Account Manager Optimize Social Media Employee Review

Remote work, company culture, management, training, staff

Pushed for more production, not quality, young YOUNG staff

Good job to "get your feet wet" in the industry. I learned a lot about Google and Facebook Analytics. Great group of young professionals also new to the workforce. Opportunities for bonus pay and some opportunities for growth. Some of my clients truly were great people with good businesses. Holiday party was a blast, as was happy hours pre-covid. Some of the team leads were incredible.

Overall Business Model - Mostly auto repair clients, just not my thing. Clients - Some clients were great and appreciate your work... But the majority know nothing about social media or marketing and are hard to work with. I felt like I was constantly defending myself and proving my worth to them. It's hard to reach "talk time goals" when your clients don't care about your work. Emphasis on Sales - Even though you aren't on the sales team, you're expected to upsell clients constantly. Huge Workload - While there's systems in place to make things like posting and review response easy, I still felt I had too many clients and wasn't able to give them the best possible service. Micro-Managing - May have just been a COVID thing, but they installed tracking software on our computer to ensure "productivity" and reported on it publicly. They could also pull calls at anytime - sometimes for helpful tips, and sometimes just to correct every word. You hire your employees- trust them to do the work or get rid of them. Good employees don't deserve to be micro-managed. HIGH Employee Turnover - You're often taking on clients that have had multiple Account Consultants, sometimes within one year, and it can get really frustrating. It also makes you realize how replaceable you are, upper management doesn't even know (or care) your name or what you do.