HouseCalls - Nurse Practitioner Optum Employee Review

1.0
25 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Appeared to have good benefits, company kept sending boxes upon boxes of supplies Get to travel and see things never seen before (mostly though just patient's homes as no allotted time for lunch or bathroom breaks built into schedule)

Cons

Poor communication between all departments! Poor internet did not work well in my area or out in field! Awful computer was locked out either daily or every other day so would have to call IT (which was contracted from other countries, not local). Received way too many unnecessary boxes and items would never use, yet did not receive the necessary supplies needed to do the required labs, then when they did arrive later patients were unwilling to have them done in home as wanted to wait and have them done at DR's office . Found out at last minute that NP is responsible not only for building schedule (up to year in advance) and also planning where he/she will be and what hotel would like to stay at which was never discussed at anytime prior till hotel booking was due. Most patients or members are only doing these visits are they are being compensated and had 1 member sit and play on her phone the entire visit then rush NP out to her car and she left. Have to call members night before to confirm appointment and some request a call when you are on your way (which takes extra time). I had decided too many red flags with this job and supplies kept sending boxes for items to be returned without communicating as items were returned and they had spend unneeded money sending boxes via FedEX when I decided to resign as this job was not what it appeared to be. I would say poor communication is one of company's biggest issues that should be addressed.

Explore other reviews about Optum

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great management, work life balance, atmosphere

Cons

no cons, very satisfied with my employment.

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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