Worst Company ever - Anonymous employee OrderAhead Employee Review

Hi there! My name is Heidi, and I work with the driver ops team here at OrderAhead. I’m so sorry to hear about the negative experience you've had with us! As a company, we really appreciate your feedback, so thank you so much for letting us know how you feel about everything. I want to make sure I address all your concerns. If you feel I missed anything, please don’t hesitate to reach out to us! --We have never cancelled a driver's shift and then deducted a cancellation fee from their paycheck. We will never do that. Cancellation fees are only deducted if the driver cancels a shift within 24 hours of the starting time. If you think we took a fee for a shift that we cancelled, please email us immediately and let us know, because that is definitely an error on our part. --We pride ourselves on giving our drivers 100% of the tips they earn. The only instance this may appear untrue is if your total hourly wage, including 100% tips, is lower on an hourly basis than our minimum guarantee. This may happen in Seattle, which is a new market for us and thus sees fewer orders. In these cases, our drivers are automatically bumped up to our minimum hourly guarantee! --I’m so sorry you’ve been having trouble getting in touch with us! We have dispatchers answering texts at all hours that we are open. We’ve also added a driver support phone line and e-mail address to make sure you can get in touch with us quickly. We don’t want to leave you hanging! --Seattle is a very new market for us, so it is very possible that sometimes a shift can be slow. We know it can be a little disconcerting, so we tell every driver in Seattle about it during their onboarding session. We know your time is valuable, which is why we guarantee an hourly wage to make sure you are being compensated well for your time with us, regardless of factors outside of your control (like how many orders there are). --Because we have this guaranteed hourly wage in place, we have to be more cautious. After all, we’re running a business—we can’t pay our drivers to sit at home! :) So we require our drivers show up to their assigned hub location on time so that they are able to accept orders. Again, thank you so much for leaving us your feedback. Our drivers are super important to us, so again, if you feel like I didn’t address any of your concerns fully, please don’t hesitate to reach out.