Please read this before working at Oritain - Senior Account Manager Oritain Employee Review

1.0
7 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Work from home, 401k matching,

Cons

I don't really know where to start. Since being hired, the CEO, VP of Product, CRO, SVP of Sales, CFO and many others have been laid off. The company is now being run by a new CEO and COO who are apparently trying to grow the company by down selling existing customers with a new membership pricing model. With no additional products to sell, this makes very little sense and customers feel the same way. New logo sales are non existent and Account Managers have stopped being paid commissions (and this makes sense because how do you pay a commission with a down sell strategy?) This is not a technology company, it's not SaaS and it certainly isn't innovative. Its internal systems are a mess (outdated and siloed) and with three offices and employees spread across many time zones (USA, UK and NZ) collaboration, culture and a general caring for the customer are non existent. This is by far the most dysfunctional organization I have ever worked for and what a mistake I made coming here. And one last thing; Oritain could care less about the Uyghur forced labor issue. It's just about selling more tests.

Explore other reviews about Oritain

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

After many, many years with the business, it's been an incredible journey - and this next chapter of Oritain, for me, is the most exciting yet. Oritain offers the opportunity to work with some incredible minds, in a highly diverse, fast-paced and exciting environment. Very peronsable and approachable executive team, humble, low ego, accountable, and always on hand to support. Company has continued to support my career progression and can attest to that given my time in the business. Cliché to say but really is a company that stands behind it's values and tries to live them top-to-bottom - even during periods of transition that I've seen the company go through, but will be the first to recognise when we've fallen short. Love our broader teams, the cross-collaboration within the company, and of course, the opportunities it's provided me to travel and expand my horizons.

Cons

Can be a demanding pace at times as we continue to build out sections of the business, formalise some of our processes, and continue to grow at a rapid pace, but everyone is on hand to roll up their sleeves and support.

1.0
8 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you’re in with the boys’ club, you get a fat expense account.

Cons

Management can’t be trusted: New CEO has made significant staff reductions — roughly a third of the workforce within six months — despite earlier assurances to the contrary. There’s no communication as people are dismissed - it’s sport now to check the online org chart to see who has been the latest person to be axed. Toxic culture: The environment has become increasingly political, with employees feeling pressure to flatter management. New culture amounts to “the nail that sticks up is hammered down.” Operational challenges: The company faces structural issues typical of much larger organizations, despite its relatively small size (~150 employees). With operations spanning from New Zealand to London, the 12-hour time difference creates ongoing alignment challenges. People are routinely working well outside of normal hours. Very real risks to the viability of the business: The business is heavily reliant on a narrow testing niche tied to a single U.S. regulation. Competition from larger testing companies and trade disruptions from U.S. tariffs are putting pressure on both customers and revenue. Management’s recent strategic shift toward selling a “membership” model has been confusing to customers (because who wants a membership to a testing company?) Bottom line: All the classic symptoms of the Startup Death Spiral – bad decisions, yes-man culture, organizational chaos, no viable strategy for growth. Join at your own peril.

6
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Oritain Response
1mo
Thank you for taking the time to share your feedback. The perspective you’ve shared does not reflect the culture and environment we are committed to building. We remain focused on strengthening leadership, improving communication, and creating a workplace grounded in respect, accountability, and our core values. We appreciate you sharing your perspective and remain committed to continuing to build a positive and sustainable environment for our people.
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