Pros
Getting off everyday at 4:30pm is nice. There are 2 shifts for outbound reps 7:00-3:30 and 8:00-4:30. They do raffles for Texans tickets and Rocket games tickets so that's nice. Every year the CEO gives turkeys to all the employees in the Houston office for thanksgiving. I would say if you have worked in a call center before then this might be perfect for you simply because most call centers are 24 hours and PFS is a day shift kind of place. The latest some work is like a 10-7pm shift. There are no crazy hours which is good
Cons
This is a medical call center.So if you have never worked in a call center I would not advise to do this. You are calling out to people about their medical bills. The company does not like to call themselves a "collection agency" but that is exactly what they are. You are calling people all day trying to collect money on their medical bills. Basically harrassing people because some will tell you that when you are on the phone with them. They micromanage everything. Your break time is watched and you receive emails ALL DAY about how much break time you have left. If you are in the bathroom to long they question where you are. You can't breathe. Lunch is 30 minutes that's it.