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      PFSweb

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      PFSweb reviews

      Third-party call centers always suffer the same problem... being cheap. - Customer Service Supervisor PFSweb Employee Review

      3.0
      14 Jan 2013
      Customer service supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Small enough and growing fast enough to provide advancement opportunities.

      Cons

      Cheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.

      Explore other reviews about PFSweb

      5.0
      16 May 2025
      Sales analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      It is second-to-none in the eCommerce fulfillment operations landscape. Additionally, the people, culture, and tech/operational capabilities are all what make it an incredible company; and easy to sell for...hands down.

      Cons

      Truly, I cannot think of anything negative.

      1.0
      1 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      it is better than being unemployed

      Cons

      low quality job with low wages and no insurance coverage because you cannot afford it

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