23 Feb 2021
PHOS Creative Response
5y[From the Leadership Team]
It truly pains us to hear that you felt this way during your time at PHOS, especially enough to leave a negative review after so much time has passed. Making PHOS a place that team members never want to leave is one of the reasons we exist. It’s the first part of our mission and genuinely central to our existence and operation. When we hear that someone didn’t feel this way while they were here, our hearts break.
Over the last two years, we’ve drastically changed the way in which we operate, compensate our people, and allocate our work. We now employ the Entrepreneurial Operating System (EOS) to structure our meetings, hold people accountable, and develop our strategic plan. We use weekly-managed scorecards to keep an eye on each team member's workload, providing bi-weekly check-ins to ensure that each member of the team is being well cared for. New leadership-level 360 reviews have also helped integrate deeper levels of accountability company-wide.
We now offer a fully-funded health plan including healthcare, a concierge health plan, vision, dental, counseling, a gym membership, a SIMPLE IRA plan with full company matching, paid parental leave, annual bonuses, an unlimited book budget, a continuing education allowance, reimbursement for professional development organizations and certifications, and an internal leadership development program. As a result, no one on our team has said goodbye to us in almost a year and a half.
We’re grateful for the consultants, friends, and people on our team that have led us in this and we have a lot more coming in the future.
We admit and acknowledge that through our growth, we haven’t always gotten things perfect. We know that growth necessitates failure and feedback, but we also know it calls for truckloads of grace. If and when you’re ready, we would love the opportunity to meet again, lean into grace, learn from each other, and reconcile. To whomever you are, you are loved.