Not worth the trouble - Operations Manager POOLCORP Employee Review

1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good training program that was helpful in preparing me for the job and I was treated really well there. Career opportunities within the company if you are lucky enough to land a good position. Benefits are decent. That's where the pros end.

Cons

Turnover rate and chronic understaffing leading to increased stress and burnout. If an employee calls out or losses their job, don't expect to get any help from management because they will put their work on you instead of hiring a replacement. Never holding bad employees accountable for their actions. I've seen people get away with the worst offenses and didn't get fired. I've seen associates who constantly called out at the last minute, skipped physical inventory, stole from the cash registrar, made threats of violence, and they all took many months or years to lose their job. Ageism. If you are young or a recent college graduate, expect to be treated with condescension and disrespect from the management team that has the average age of 50 years. Industry. A lot of people in the industry lack common decency and respect and display tremendous amounts of ignorance. I can't even mention some of the vile comments I heard on a daily basis. Pay. 50k base starting out, low for the amount of work you have to do and the hours you are expected to work. Bonus program is a joke, don't expect to get much or any of it. Toxic work environment. I was unfortunate enough to end up at one of those branches. Micromanagement. Expect that from your direct supervisor all the way up to the regional manager. Retrograde technology. Self-explanatory, outdated technology that is slow and experiences constant system crashes.

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POOLCORP Response
1w
Hello- Thank you for sharing your feedback. We value all input as it helps us improve our workplace. We’re sorry to hear about your negative experience and take your concerns seriously. While we cannot discuss individual situations publicly, we encourage you to reach out directly to HR Managers at hremployeeandmanagersupport@poolcorp.com or call 877-476-6547.

Explore other reviews about POOLCORP

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Employee Focused. Stability. Opportunity for Growth. Good Corporate Citizen.

Cons

Slower to enact changes. Not always capable of small market nuances.

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Generally flexible with PTO and schedule changes

Cons

Management will change your job description out of the blue, it takes years to get raises or promotions and all new hires are hired from external sources with no chance for internal employees to advance.

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