15 Jan 2018
Anonymous employee
Pacific Customs Brokers Response
8yThank you for your review. I'm sorry to hear you feel that way.
As for salaries, we spend a lot of time benchmarking our total compensation package with that of the competition. In nearly every case it comes in the top 20% and that's before benefits, bonuses, and extras. We encourage anyone who wishes to increase their compensation to discuss with their managers about accreditations and career path that leads to increased compensation. PCB is a strong believer in compensating top talent.
It is true that staff will be placed where they and their skills are needed. That is a simple business decision to meet client needs and that's why it is written into the contract and explained repeatedly during interviews. As you know, except in extreme circumstances, staff get over a month of advance notice of shift changes. We understand it takes time to adjust everyday activities and do our best to accommodate that.
We also strongly reject the accusation that your coworkers were lazy. PCB considers our team members to be some of the most talented and hard-working in the industry. It shows in their dedication and desire to exceed client expectations.
Managers/supervisors also maintain an open door policy. It is not unusual for them to come in on their non-work time so that they can speak to staff in their care who work different hours from them. All supervisors are put through management courses at local colleges and universities to build upon their natural aptitude to nurture their reports.
It is unfortunate you did not bring these issues forward during your time with us, but I wish you the best in your future career. Hopefully our paths will cross again in the future.