High Expectation Low Wage - Assistant General Manager Panera Bread Employee Review

2.0
15 Jul 2020
Recommend
CEO approval
Business outlook

Pros

The people you work with are great. They really want to learn and help the business be successful. Though many are unskilled workers most are eager to learn. They went through a corporate buy out during my time and many things came to light for better and for worse.

Cons

As a manager your expected to revolve your life around Panera. 50 hours a week is mandatory (I worked 55-60) along with any more time they ask. If you don't agree they will take it out on you with poor scheduling with your days off never being consecutive, alternate hour shifts and they burn you out. And that promotion that you earned goes out the window. District Management leadership is very poor, and encourage a do whatever it takes to make the numbers look good mentality. DM's and GM's get there bonuses based on the numbers. Transparency is non existent. I was personally asked to change hours of employees and asked for permission to change my hours as some times I was required to work past the legal limit without a break. They would take that time away and ad regular time hours to end of day instead. So they would not be seeing as a violation or pay OT. Illegal Practices.. and yes they were sued because of it.. and i was given a Whopping $70.00 check in the settlement. What a joke.

Explore other reviews about Panera Bread

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

General manager is kind and helpful

Cons

Rude customers, drive thru is stressful

3.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

GM at this location is very on top of things, because it's the busiest Panera in Queens. Consistent hours. Shifts go by very quickly, especially in the morning.

Cons

Location is extremely busy so it gets very stressful, especially in the morning when someone is out / there is no second cashier scheduled so the single cashier in the morning has to clean the coffee counter, refill coffees, make drinks, stick bagels in the oven & serve those bagels, check and bag up RPU/delivery orders, get bakery items for barista screen, and ring up customers. It can get really intense when many people come in, which is most of the time. You will be running back and forth like crazy. Customers can be impatient, rude, demeaning, and nasty when the line gets too long. Not recommended for people who are sensitive, with high anxiety. As for Panera the company, this chain keeps making bizarre and difficult changes to the menu, all of which make employees' lives harder and harder. With every change comes strange, dismaying, and borderline impossible expectations for frontline staff that cascade down through management who cannot do much to alter the hard policies. You can tell the company is struggling greatly to keep itself relevant with the younger crowd (a solid 80% of customers are old people). The CEO and everyone making company decisions at Panera is extremely out-of-touch. EXTREMELY. With every nonsensical menu & operations adjustment, you can tell these people haven't actually worked at a food service job in like 40 years.

See reviews by: Helpful|Rating|Date|All