Pros
Good product, some good team mates and franchise owners.
Cons
Senior Management doesn't have a clue. None of them have ever done this before, which is painfully obvious. No strategy, the tactics change every morning as a reaction; execution is a joke. Headquarters feels like high school, and promotions are granted on brown-nosing and not merit. Sad to say, they have almost bankrupted the system and now are forced to make short-term cost-cutting decisions as stores close and the system shrinks. The most disappointing aspect of the new CEO is his poor selection of talent. The company can't afford to bring in anyone experienced and good, so every new hire/promotion is a step down in capability. Turnover is something like 300% as smart people figure it out.