Pros
Great office space. Slow pace of work. Some promising folks that believe in (and uphold) the actual commitments and principles laid out on company page.
Cons
There is a lack of true structure. Organizational charts change constantly. Employees face approximately two furloughs per year, which disrupts consistent leadership. Leadership consists mostly of senior individuals with titles but without fully developed teams. Leadership is often passive-aggressive, with little to no meaningful guidance. Feedback is frequently interpreted as criticism. Those who genuinely lead—rather than simply boss—do so quietly and behind the scenes, likely to avoid upsetting higher-ups who maintain the status quo. Leadership seemingly afraid to check clients when they step on the agency's toes doing the expert work that they hired them to do and often "make nice" but no real (external, quantifiable, or cultural) progress. There is no clear company culture. Hybrid and remote employees are often overlooked. Diversity is neither present nor respected. Every diversity hire who brought a fresh and different perspective to the agency has been let go. Those who speak up about these issues are isolated, silenced, or suspended in some form. Would no recommend anyone who is not a white woman from the midwest (or adjacent) to apply.