Tremendous Opportunity - Anonymous employee Passport Health Employee Review

5.0
8 May 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Passport Health offers a tremendous opportunity to motivated people. The entrepreneurial environment is a great fit for smart people with ideas about how to facilitate the rapid expansion of this company. Working as a team fosters a collegial environment that strengthens common goals of improving processes, maximizing efficiency and bolstering the philosophy of the woman who founded the company two decades ago. If you're a self-starter who is not afraid of in-depth thought about building a business, this is a great place for you.

Cons

While Passport Health offers excellent opportunities, its rapid growth can be a bit overwhelming at times. Building great teams takes time. And the right fit can be hard to find. Occasionally, one can feel somewhat taxed.

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Pros

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Cons

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2.0
29 Apr 2025
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CEO approval
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Pros

Decent pay rate and hours for CSR.

Cons

If you are a nurse, don't bother. The nurse managers are condescending, rude and treat the nurses like work horses. Nurses have no back up and the focus is on squeezing as much money out of a client as possible. Now, if you work the call center, it's not much better. Call center leaders are often wrong or just have no idea what they're talking about. Your job is to book as many appointments as possible but not be transparent with the customers. If a customer asks for an appointment for something you can tell them the office visit cost but you can't tell them the cost of the vaccination unless they ask you specifically. So they mentioned needing typhoid but don't ask you the price for it you're not obligated to warn them ahead of time with the cost is going to be. And Passport Health doesn't display their prices online because according to management they're not obligated to. All in all, this job is just about making as much money off of these people as possible. Actual customer service and customer care doesn't exist here.

1
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