Pros
The people are definitely the best part about PS. They hire bright, enthusiastic, personable people looking to grow their careers and do great things. The culture and perks of the company is what brings the people there and is definitely all positive. The healthcare options are good as well as the wellness stipend, free Friday lunch, and the break area. I was lucky to make a ton of really great friends that I have stayed in touch with after leaving and my direct manager was transparent and supportive throughout my time there.
Cons
The problem with the Care department in general is the lack of accountability of management for it's negative attributes. They take young professional rock stars and chain them to their desks to try to help customers use a product that frankly doesn't work that well. The upper level management is focused solely on growing the "ecommerce" platform and acquiring smaller companies they believe can use the software. That being said, the focus is not on technology and customer service as much as it is on the acquisitions. Some of the management seemed threatened when team members gave honest feedback which made us feel like our voices were not being heard. At the end of the day this is a call center job, as much as they try to hide it. Most people who call into the line are not super happy about having to do so. This job takes tough skin and I would be lying if I said I did not cry in the bathroom more than once. They claim this is the most important department and sell the fantastic customer care team to prospects but then pay care team members lower than any other position.