Only focused on bookings (submission of new business), operations for implementation isn’t paid enough to care if the business starts. Service is sub par, don’t know where they get the numbers they dish out, hold times etc. Knowledge articles and a diy model of saas. Project managers are sub par to industry standards, clear disconnect between sales and ops & implementation from a leadership perspective. Company policy isn’t worth the paper it’s written on as it’s viewed as a guideline not the method to operate the business practices of reps in the field. There is no accountability for rogue reps acting outside of policy, favoritism here.