19 Jul 2025
Payhawk Response
8moThank you for sharing your perspective - we take all feedback seriously, . We’re sorry to hear that your experience of our culture felt negative. While we don’t agree with all of your points, we recognize there are always areas where we can do better. This is why is always better to adress them openly as a supposedly current employee.
On leadership and culture: we’ve grown quickly, and with that growth comes challenges in maintaining consistency. We want to be clear - honest feedback is encouraged, and while it may not always feel easy in a high-performance environment, it should never result in punishment. We’re actively investing in manager training, leadership development, and more structured feedback channels to make sure trust and transparency are strengthened at every level.
On team dynamics: our team events are designed to bring people together across different locations, but we understand that not every format resonates with everyone. We’re experimenting with different approaches to make these gatherings more inclusive and meaningful.
On stability and employee experience: as you said a few people leave on their own as we offer them an exciting enviroment to work and grow. At Payhawk, we’re a high-performing company with ambitious goals. That means every role has a big impact, and we need people who are motivated, accountable, and delivering at their best. When someone is consistently underperforming, it creates extra pressure on the rest of the team and slows down our progress as a company.