Pros
- Free coffee - Tips - Great product - Awesome and loyal customers - A feeling that what we're doing is important
Cons
Peet's is becoming more like Starbucks every month. Raising prices, focusing less and less on product quality and more on fad drinks, and for god's sake a reach-in cooler? What's next, breakfast sandwiches and warming ovens? Shift leads are no longer given anything close to full time. If anything, they are given 20 - 27 hours a week and have to call other stores for shifts just to make ends meet. This company used to be about coffee quality and making sure that every drink was made to exacting standards. Now the focus is all about speed of service and upselling pastries. There is now an appallingly punitive zero-tolerance "point accrual" system of discipline that, over time, will ensure that everyone currently working for the company will be fired regardless of how innocuous or legitimate the need to switch shifts. Working for Peet's now feels like laboring under the sword of Damocles.