It's okay - Customer Success Manager PensionBee Employee Review

Hello, thank you for taking the time to share your feedback with us. We really value the opportunity to learn and understand more about our team’s experiences. It’s great to hear that you valued some aspects of our culture such as our generous benefits package, training and approach to inclusive, flexible working practices. Our aim is a team where everyone can thrive, and the retention of our existing team was a priority during COVID-19 and remains so today. Whilst we can’t comment on individual situations, we always follow appropriate processes, including a period of clear feedback and opportunity to improve with support, in line with our Handbook. We do also maintain a zero-tolerance approach to certain behaviours, in line with our Culture Code. We regularly gather and respond to team feedback, including where we receive input on team workloads through both our continuous drive for innovative automation, as well as team expansion. We encourage any individual concerned about their role or workload to reach out to their manager or the People team for support. We wish you all the best for the future, and if you wish to share anything further with us, please do reach out to people@pensionbee.com