Not Great - Support Specialist PerfectServe Employee Review

1.0
3 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, decent benefits, not worth it

Cons

Overworked, overwhelmed, not caring, and if you aren’t in the clique then there’s no hope for advancement.

avatar
PerfectServe Response
7mo
Hi there! Thanks for taking time to leave a review. Though your overall rating isn't what we'd like to see, we're glad you found the pay and benefits to be positives. We spend a lot of time making sure we hit the mark on those fronts, so we're heartened to see that effort was apparent. Speaking more broadly, we'll add that team optimization—both from a workload and personality standpoint—is something else that gets a lot of attention. We know people do their best work when they feel valued, when they've got a great team around them, and when they feel like they've got the time and resources to give it their best effort, so rest assured that we're always thinking of ways to be better in this regard. This is especially true for the support center since it's such a valuable part of the business. Thanks again for the review and for the time you spent with us! Best of luck on what's next.

Explore other reviews about PerfectServe

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

avatar
PerfectServe Response
1w
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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