12 Apr 2026
PerfectServe Response
2moHi there,
Thanks for the review and for the time you spent with us.
We understand that everybody's experience is different, but we do want to take a moment to highlight our approach to training. We have several folks who coach all new hires up on product training, and we've also got dedicated trainers who spend 7 weeks with customer support specialists before they're officially "on the job."
We take training so seriously because we recognize that what we do can be a little complicated, and this is not your run-of-the-mill customer service job. Our support specialists are often fielding calls from doctors and other clinicians who have questions and need some assistance to keep moving along with their patient care duties, so the stakes are a bit higher. But our customers have come to love and expect this kind of responsive service, so it's always going to be a core part of our business model.
Again, thanks for the review. We understand this wasn't a perfect fit, but we wish you the best of luck in the future!