It used to be fantastic - Anonymous employee PerfectServe Employee Review

1.0
27 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible time off with generous holidays

Cons

New management after being picked up by a firm that wanted to sell is not very good, they keep allowing attrition to happen, demotivate the employees and not seem to care. It used to be a great place to work now I am just hanging on by a thread as most everyone has left.

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PerfectServe Response
4y
Hi there, First, thanks for your candid feedback. Being honest is hard sometimes, but we know the only way to make PerfectServe a better place to work is by addressing difficult questions head on. We especially value this input from someone who has been here a while. The past 12+ months have absolutely been a challenge as we—like many companies—have been impacted by what some have called the Great Resignation, The reasons have varied, but the bottom line is that attrition was higher than we've seen before and certainly higher than we'd like to see moving forward. The good news is that our top priority is finding the best talent to support PerfectServe's mission, and we've had incredible success in 2022 hiring qualified, capable new team members who are eager to help us execute our ambitious goals. We've also seen the attrition rate drop significantly this calendar year, and our entire executive team is laser focused on finding ways to keep our team members happy and engaged. Expect lots of updates on that moving forward. It's never easy seeing colleagues go, but we greatly appreciate the efforts of everybody who has been a member of the PerfectServe team over the past 25 years. We hope you feel supported (and excited) as we continue to grow our employee base with an eye toward even greater future success.

Explore other reviews about PerfectServe

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

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PerfectServe Response
1w
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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