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      PerfectServe

      Engaged employer

      PerfectServe reviews

      Great place to work remotely - Technical Consultant PerfectServe Employee Review

      5.0
      8 Nov 2024
      Technical consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Some Pros of working for PerfectServe is it is 100% and the necessary equipment is provided by the company. There is great company culture despite working remotely. The onboarding and training process is very thorough. Employees get US and Canadian holidays off.

      Cons

      Expensive health plans for families. No sick time, it is lumped in with Vacation days. Parental leave is good, but does not compare well to other companies in the industry.

      avatar
      PerfectServe Response
      1y
      Hi there, Thanks for your thoughtful review! We're very pleased to hear that you appreciate our remote work culture (and associated equipment), thorough training process, and a yearly schedule that honors both US and Canadian holidays. Your feedback regarding our benefits package is valuable and taken to heart. These are important considerations for many of our team members, and we regularly evaluate our benefits offerings to ensure they meet the diverse needs of our workforce. As part of our commitment to continuous improvement, we review our compensation and benefits packages annually and benchmark them against industry standards. Your specific suggestions about health plan costs and parental leave will be considered as we assess our benefits program for future planning. We appreciate your contributions and thank you for taking the time to provide such balanced feedback that helps us grow as an organization. We're lucky to have you!

      Explore other reviews about PerfectServe

      5.0
      16 Jun 2026
      Senior customer success advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

      Cons

      Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

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      PerfectServe Response
      14h
      This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
      3.0
      15 Jun 2026
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      they provide training for the role

      Cons

      the pay is low for the role

      avatar
      PerfectServe Response
      13h
      Hi there! Thanks for your review. Our support roles are INCREDIBLY important to the business. This is often one of the most frequent touch points for customers, so the training you mention is a process that we refine and invest in consistently. We want everyone on our support staff to be fully equipped to provide the best service possible to any customer who calls us. We also regularly review compensation to make sure it's competitive with the broader market, and we know we wouldn't be able to sustain this support function if compensation were misaligned. We'll continue to make this one of our priorities for this area of the business. Thanks again, both for your review and for your efforts with the support team!
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