Loved working here - Anonymous employee Petsense Employee Review

4.0
4 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At my store, both the general and assistant managers were amazing to work with. They were caring and compassionate when I had a death in the family. They also worked with me when I requested time off, and no guilt was given when I had to hand in my 2 week notice, before I moved out of state.

Cons

Sometimes, I felt training (for myself and other employees) was rushed, or gaps were left. The gaps may have been partially from miscommunication. While I understand that not everything can be taught at once, it seemed that some things that should have been mentioned just weren't. Also, during the winter, we had some honestly dangerous weather, and the state was placed under a State of Emergency. One of my fellow employees fell twice trying to walk into work, and the distance I had to drive kept me home several days, yet it always felt like a fight to get permission to close the store early. Lives are more important than profits on days when no one was out on the roads anyway (due to the State of Emergency). Granted, that market manager is no longer with the company, so perhaps this will be different, but, yes, you -do- have the ability to call employees during weather emergencies and say "Look, we aren't opening the store today. Stay home and stay safe."

Explore other reviews about Petsense

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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