Pros
Opportunity for promotion, especially if you are friends with someone who is already a supervisor or higher position (non-customer service rep). They claim to offer flexible scheduling but it is extremely difficult to get schedules changed at this 24/7 facility, and new people always get stuck with unfortunate late night shifts. Decent starting pay ($9/hr), although they claim the average call center rep makes over $12.50/hr which is simply not true.
Cons
Micromanagement is key here. Things change overnight and you are expected to just roll with it. Some shady business as well - policies will change without properly informing employees, then the employees are held accountable despite never having been fully informed of the changes, then management will sneak out a company email referencing a 'reminder' of a policy change from months back that was never announced. Employees are constantly getting swindled out of bonuses (they announced a change to the bonus plan AFTER the end of the month the bonus was earned, and expected employees to just be ok with it). It is easy to get a job there because they are desperate for call center reps (as they have gone though 2/3 of the folks in Akron by now), but be warned - you can just as quickly get fired from here as you are hired. This place is just bad news altogether.