Great benefits/rough time with merger - Medical Assistant Pocono Health System Employee Review

Friendly and knowledge staff, always willing to help.

Some departments are very small.

The medical benefits are incredible and there are many perks to being an employee. If you get medical services done within the Pocono Health System, all you owe is a $10 copay, regardless of PCP or specialist. Everything else gets adjusted off as a courtesy for being a PMC employee. There are discounts all over town (like at restaurants, hotels, BJs, the Crossings, etc) for being a PHS employee. The billing department also requires no weekends- this is a Monday-Friday position and off on holidays. The job itself is also good. Everyday tasks include answering patient phone calls, calling insurance companies to dispute denials, and working claims to submit to insurance companies or preparing denials and accurately billing the patients. A lot to learn, but fun.

Definitely feel the "growing pains" as the hospital keeps expanding but the department sizes stay the same. Additional hires would benefit the billing department. No room for advancement or promotion. Salary is also on the lower side compared to other health networks, but the benefits do make up for some of this.