Stress - Customer Success Manager (CSM) Podium Employee Review

1.0
9 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Many of my colleagues were kind and hard working Enjoyed working from home while it lasted Nice sweatshirts

Cons

Performance reviews were very discouraging. Did not feel recognized, supported. Sales culture is a NIGHTMARE. They’ll blame any and all problems on CS who is over worked and under supported. Consistently felt bullied or bulldozed by sales. Many of the accounts I worked on were mismanaged prior to my start. I was expected to revive/clean up accounts with poor initial setup. No accountability for the initial CSM’s. Like playing hot potato with messy accounts. The people I worked with were so overworked, and their tremendous efforts often overlooked. Could not take any time off. The so called holidays sales would still be aggressively slacking you because they were always so anxiety ridden. Podium is exhausting. The positivity is all hype. Really just a rat race, with very little upside.

Explore other reviews about Podium

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Talented coworkers Strong product-market recognition for local business

Cons

Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

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