Once great, now bleak - Enterprise Customer Success Manager Podium Employee Review

3.0
19 Dec 2022
Recommend
CEO approval
Business outlook

Pros

The overall building and place you work is great. Depending on the team and manager that can also be great.

Cons

If you work in sales, it is very cut throat. If you work in Customer Success or are looking for an Account Management/Customer Success role look elsewhere. Over the past year, Podium doesn't give a fu about their CS motion. There is nobody in the C-Suite that is over Customer Success but roles up to Than in Sales. So there is no voice for CS and over the past year they completely got rid of the SMB CSM role along with the admins over the tools that they were using. They also had a massive pay cut to CS reps along with the company wide layoff. They also just cut back on a lot of perks like no more smoothies, no Christmas party, no 401K match, no more swag, and a lot of other stuff.

Explore other reviews about Podium

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Talented coworkers Strong product-market recognition for local business

Cons

Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

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