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Premium Retail Services

Part of Acosta Group

Engaged employer

Be careful - Sales Manager Premium Retail Services Employee Review

1.0
11 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The pay is decent you have a lot of training

Cons

The district manager creates your own schedule, the company leadership has made racial statements towards people, you will work over 50-60 hours a week, they force you to take pto for any time you have to call out, they run their program out of fear and will fire you before fully training you

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Premium Retail Services Response
1y
Thank you for sharing your feedback. We are disappointed to hear about your negative experience and take your concerns seriously. At Premium Retail Services, we are committed to creating a supportive and inclusive environment for all of our employees, and we do not tolerate any form of discrimination or inappropriate behavior. Please reach out to us directly at hr@premiumretail.com so we can investigate this matter further. Premium encourages our employees to have a work-life balance, and we’re sorry you feel like you didn’t experience that. We understand the importance of this balance and will continue to assess our practices to better support our team. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We will share your concerns with our training department so we can continue to grow. We appreciate your feedback, as it helps us continue to improve. We wish you all the best in your future endeavors.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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