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Premium Retail Services

Part of Acosta Group

Engaged employer

Would Not Recommend - Field Representative Premium Retail Services Employee Review

1.0
10 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Initially we had more flexibility with scheduling and direction

Cons

Pay is low, expectations high. Communication and support deteriorated the entire time I was there to the point it became toxic. The Acosta takeover seemed to make things worse for most employees and certainly increased the expectations relative to pay with a lot of additional unnecessary changes. For any longer term employees the company made deliberate effort to have them leave the company

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Premium Retail Services Response
1y
Thank you for sharing your experience. We're sorry to hear that your time with Premium ended on a difficult note. We appreciate your long-term contributions and are committed to learning from experiences like yours. If you're open to sharing more, please email us at reviews@premiumretail.com so we can better understand and address these concerns. We wish you the best!

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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