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Premium Retail Services

Part of Acosta Group

Engaged employer

Not the worst but far from the best. - Field Representative Premium Retail Services Employee Review

3.0
1 Mar 2016
Recommend
CEO approval
Business outlook

Pros

The pay was ok , however somewhat below industry standards at the time. I was fortunate enough to be on a solid account for a little under five years. The company has reputable accounts.

Cons

Going into almost five years the company changed it's way of managing their accounts. Unstable and unreliable. Unskilled supervisors with little to no experience and no management skills. Management and HR turn a deaf ear to complaints about issues. Personal agenda's and preferential treatment for those unqualified to manage while those that do a good job are treated unfairly. Promotions are based on favorites and are unequitable. No integrity!

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Premium Retail Services Response
10y
We appreciate you taking the time to write. Please email us at communications@premiumretail.com so that we can learn more about some of the challenges you perceive.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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