employer cover photo
employer logo
employer logo

Principal Financial Group

Engaged employer

Too many expectations w little pay - Client Experience Specialist Principal Financial Group Employee Review

1.0
10 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Work from home Early schedule during training

Cons

100+calls in the Queue daily, call after call, mandatory overtime, and you are expected not to use acw or aux into anything. They don’t pay your earned pto when you no longer work there, you are just a number and is stressful. More than 3 call offs in 90 days and you get fired.

avatar
Principal Financial Group Response
1y
We appreciate you taking the time to share your experience. We strive to provide clear performance expectations during hiring, training and process to all employees. This ensures that employees understand what is required to be successful in their role. Please know this information is invaluable for us as we continue to learn, grow and improve.

Explore other reviews about Principal Financial Group

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good FTO policy good opportunity for career development flexible work arrangements

Cons

health insurance sucks - United annual reviews- everything's made up and the points don't matter more and more pressure to be in-office despite team members being remote

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent work life balance and benefits. Principal offers a pension which is unheard of in today’s age.

Cons

Pay is below average and Principal does not offer inflation raises. Once you hit the midpoint of your salary, you will get a 0% raise until you’re promoted, which will take multiple years regardless of performance. Performance reviews are vague and often used against employees to avoid promotions. At least in my department, I’ve yet to see any of the remote workers be promoted. This is starting to affect attrition and we’re already starting to see people leaving. It’s well known at this point that the best way to get promoted is to leave Principal and get rehired, which even leadership has stated publicly. This is a huge frustration and blow to morale, as it starts to feel like employees need to compete against their co-workers for raises.

1
avatar
Principal Financial Group Response
1w
We appreciate you sharing your feedback. As a leader in retirement solutions and employee benefits, we strive to provide our employees with a competitive benefits package. Our global pay philosophy is guided by market-driven principles. and we leverage third-party market data to ensure our base salary and incentives remain appropriately competitive.
See reviews by: Helpful|Rating|Date|All