Very intense and very rewarding - Production Supervisor Prism Medical Employee Review

Very friendly environment and nice management

After restructuring company was changed

This is a great company that does a lot of wonderful work with the VA, and several companies all around the globe to better the lives of the disabled, elderly, and currently in rehabilitation. Their business model is great and they work hard to provide the best products and service available.

The customer service department is severely understaffed. While I was there, the expectation to answer phones, complete sales orders and quotes (with no errors), and process existing orders and answer all emails, requests for data, and all other information within 24 hours, and also be expected to maintain impertinent and useless paperwork that hindered the customer service process on a regular basis. Management regularly used customer service as a scapegoat and refused to allow telecommuting because customer service (specifically) was not trustworthy enough to "clock working time appropriately", although other departments telecommuted regularly. Favoritism was rampant and the needs of the customer service department were blatantly ignored , at best. There was absolutely no room for advancement.