A persistent lack of senior leadership accountability has contributed to a disconnect between product offerings and customer needs, placing undue strain on customer-facing teams. This misalignment makes their work significantly more challenging.
Leadership's capacity to implement necessary improvements appears limited. Some teams continue to grapple with the same long-standing issues, some dating back two or three years, with little evidence of progress or anticipated resolution.
The ongoing failure to fill critical roles is fueling widespread burnout. While assurances of imminent action are frequently given, tangible solutions and relief for overburdened staff have yet to materialize.