Pros
- Great place for growth early in my career! I had the opportunity to promote from CSM to senior CSM, and then to Manager of CS. It is so valuable to have the opportunity to lead a team and advance through multiple roles. I moved forward with a strong resume. - Learning opportunities like leadership training, team-wide "lunch and learn" style meetings, meetings led by the culture committee, etc. - Really strong culture - you feel connected and engaged even while working remotely! The people make all the difference. It was wonderful to meet everyone at the annual holiday parties and the CSM Summit to solidify the friendships we had built while working remotely. - Innovation is encouraged - all team members are welcome to share new ideas. Participation in team meetings is valued. Creative and critical thinking is a big part of any role at Qnary. Team members are happy to collaborate on potential new strategies and will set up meetings to chat through ideas and solutions. - Clear individual and team-based goals and KPIs - weekly department meetings, small team meetings, and manager 1:1s ensure you have support each step of the way. You know where you and the broader team stand with revenue expansion and retention with these frequent checkpoints. - Lifestyle flexibility - it was extremely valuable that I was able to evolve with the role, leadership was supportive through moves and life milestones, encouraging work-life balance. You can work remotely, and there are Spaces (teleworking offices) for a flexible in-person option. For NYC team members, going into the office to connect is always fun but not required. - Resilient team culture through change - leadership is transparent and confident, offering reassurance through periods of change. - Open feedback - we talked a lot about "radical candor" and treating feedback as a gift. Overall, I found team members and leadership to be very empathetic, creative, interesting, and friendly people. I'm grateful for my time in the Qnary nest.
Cons
- Low salary compared to the average salary range for the industry and for CSM roles in NYC; however, there are performance-based incentives for account expansion and meeting retention goals. - There were periods of time throughout the years when the client load was higher, partially due to staffing. Team members and leadership helped each other as much as possible, offering coverage and support to alleviate stress. If you're ready to embrace a fast-paced, always-changing role, then this is a good fit (it was for me!), but I can see how this could overwhelm people who want a more consistent, predictable experience.