Pros
Honestly, I cannot think of any
Cons
- The product is a sham. This company is a sales and marketing company first and foremost. They fail to fix product issues that have been causing customers pain for years, and then go market and sell new product features they have yet to build (vaporware demos). The roadmap priorities are based on shiny objects/flash, not what will truly deliver on their experience management promise. SAP buying them was based on this value promise that they cannot actually deliver on. There is no XM. They get you in with decent salary, but good luck on getting a raise. Ever. Even if you are rated a 5 out 5. Run by too many unseasoned, unprofessional leaders who don’t have a clue how to actually lead and show up. There is no real strategic plan. And they do lip service to the employee experience, but the actual processes are biased and demoralizing. Ask anyone about their promotion process! Truly one of the worst employee experiences ... sadly ironic given they are an experience management company. Sadly, they have hired a lot of very young people fresh out of college or even older ones who have worked at horrible places so they don’t really know what real leadership is. Time and time again, I hear people complain about how demoralized, undervalued, and poorly treated they feel, yet everyone pretends it’s a great place.