Once Was Great - Now Toxic and Vile! - Senior Sales Leader Qualtrics Employee Review

1.0
25 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Years ago this was a great company with a great culture. The technology was market leading and it was in hyper growth mode. The people were smart and the leadership team wanted the best for the employees. It was a market leading product creating a new category called Experience Management (XM) and was on the way to doing so. Generous benefits and conditions along with good career development opportunities.

Cons

It is now a toxic culture and very vile. All the smart people are leaving and the others are waiting to see if they will be layed off or not. The ownership and executive leadership are clueless and because of such poor strategic decisions the technology is now not even in the leaders quadrants. Its a company in decline and it will take years to recover. The execs blame everyone but themselves for the situation they are in and have created. The market has moved on from seeing the value in Experience Management so it is now just a commodity. Best years are way behind this company.

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
27 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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